Competitor & Customer
1. Value Chain
Terdiri atas
Primary Activity
Inbound Logistics
Operation
Outbond Logistics
Marketing & Sales
Service
Support Activity
Form Infrastucture
Human Resource Management
Technology
Procurement
Jadi Margin dapat ditentukan jika mengetahui value chain dengan pasti
2. STP
1. Value Chain
Terdiri atas
Primary Activity
Inbound Logistics
Operation
Outbond Logistics
Marketing & Sales
Service
Support Activity
Form Infrastucture
Human Resource Management
Technology
Procurement
Jadi Margin dapat ditentukan jika mengetahui value chain dengan pasti
2. STP